Frequently Asked Questions

Registration

How do I register?

Online registration is available through the City of San Jose’s registration system here

Program Cancellations

In the event that a camp or class is cancelled by the Education Department, you will be notified 7 days before the camp or class is scheduled to begin.  You will be offered the option to transfer into another camp or class (if available) or to receive a full refund. Refunds may take up to 4-6 weeks to process.

Participant Cancellations

Refund and transfer requests need to be made in writing. Refunds and transfers will be given for requests received at least 14 calendar days prior to the start of the program/class. No refunds or transfers will be made for cancellations received by the City fewer than 14 calendar days prior to the start of the program/class. There will be a $10 refund processing fee for EACH activity/registration cancelled. 

Can I Get on a Waiting List?

Yes! If your camp or class is full, please register online for the waiting list. Click on the name of your preferred camp then the blue “+Add to Waitlist” link and continue the registration process. Should a space in the class or camp become available, we will contact those on the waiting list in the order in which they registered. Fees will not be collected unless we are able to register your child in the camp or class.

May I Enroll My Child in a Class for Another Age Group?

In order to maintain the integrity and quality of our camps and classes, as well as to keep things fair for everyone, we need to adhere to the advertised age limits. We may be able to make an exception on a case-by-case basis when presented with proper justification. Our camps and classes involve exciting, hands-on learning that is age-appropriate.

Is there Before and/or After Care?

No, we do not offer additional care before or after camp hours.

 

Parents and Campers

What Should My Child Wear?

Please be sure your child wears his or her camp T-shirt each day.  Your child should be dressed in casual, comfortable, weather-appropriate attire. Campers must wear closed-toe shoes.  Due to the nature of zoo camp, sandals and flip-flops are not appropriate.

How do I Purchase Additional Camp T-shirts?

Please pre-purchase additional summer camp T-shirts for $15 each at the time of registration. During online registration, click the blue “+Add Merchandise” link under the Description on the Select Fees page. Indicate the quantity of T-shirts and click “Add to Fees”. You should see the Add’l Sumer Camp T-shirt(s) added to the fees total. If you are mailing in your registration form, please indicate the quantity of additional shirts in the appropriate column and add the price to your total fees. T-shirt sizes available are Youth XS-Lg and Adult Sm-XL.

My Child Needs to Take Medication. How Should I Arrange for This?

Happy Hollow Park and Zoo is not responsible for administering medication. Please consult your pediatrician so medication can be administered before or after camp. It is important that you notify us of any special needs or medical conditions your child might have. 

Campers have the option of retaining their medication (including epi-injectors) in their lunch box, on their persons or in close proximity during camp. Please be sure that your camper understands when and how the medication should be used. City staff cannot receive, store, or administer medications to program participants; your camper will need to know how and when to self-administer the medication.

My Child Has Allergies.

Please notify us of any allergies your child may have. Our facility is NOT peanut-free, but we can accommodate your child by having peanut/nut free areas if there is an allergy.

Is Food for My Child Provided?

Snack and Lunch are not provided unless they have been pre-purchased with your camp reservation. Please pack your child at least 2 snacks and a lunch if they are a full-day camper and at least 1 snack if they are a half-day camper. Make sure your child has water for each day of camp. They will not be allowed to purchase food from the Picnic Basket.

How Do I Pre-Purchase a Bagged Lunch for My Child?

Please pre-purchase bagged lunches at the time of registration. During online registration, click the blue “+Add Merchandise” link under the Description on the Select Fees page. Change the quantity of bagged lunches to 1 and click “Add to Fees”. You should see the Bagged Lunch added to the fees total. You will be sent a menu from which you can choose the ideal lunch and snacks for your child during the week. 

Can I Stay with My Child?

Children attend camp independently from their parents.  Our teachers are very skilled at making your child feel comfortable while at the Zoo. If your child cannot remain in camp without you for more than a few minutes, please wait another year before enrolling.

How is My Child Supervised?

Campers are supervised by Zoo Education Staff at a 1:10 ratio.

How Early Can I Drop Off My Child?

Drop off for AM Camp begins at 8:45 am.

Drop off for PM Camp begins at 12:45 pm.

How Early Can I Pick Up My Child?

We can accommodate early pick-ups from camp with advance notice. Please let the instructor know at check-in that your child will be picked up early. Early pick-ups must be done at least 30 minutes prior to the end of camp and are not permitted during the last half hour of camp due to structured activities.

What Should I Do if I Am Late for Drop Off?

The Camp Instructor will wait up to 5 minutes past the scheduled drop off time for any late campers. After that, you must take your child to the Administration Building and wait for Education to be contacted and arrive to pick up your child.

What Should I DO if I am Late for Pick Up?

Please do not be late picking up your child. If you think you will be late, please call the Education Office at 408-794-6420. The Camp Instructor will wait up to 15 minutes for a late pick up, weather permitting. After that, they will bring your child back to the Education Building and call you. You will need to arrive at the Administration Building and wait for Education to be contacted and arrive to bring you your child.

Who Can Pick Up My Child?

In order to provide a secure environment, you MUST get in line and sign your child in and out of camp. If you will not be the person picking up your child, we need to know in writing who will be picking your child up. The person picking your child up must be prepared to show a photo ID before your child will be released to them.

What is “Stay and Play”?

“Stay and Play” means that each day, after camp, the enrolled camper and one accompanying adult may enter the park free of charge. Additional family and friends will need to purchase admission.

Will I Get to See Pictures of My Child in Camp?

Staff will be taking pictures of your child's camp throughout the week and posting them on our zoo education instagram account. Follow us @happyholloweducation.

 

 Association of Zoos and Aquariums Happy Hollow FoundationSpecies Survival Plan