Membership faqs

How much is a membership?
Quantity: 1 – 3 Memberships = $40 per person
Quantity: 4 – 12 Memberships = $35 per person
Memberships are priced on an individual basis at $40 per person (same price for adults ages 18+ or for children ages 2-17). A discount of $5 off each membership will be extended when purchasing 4 or more memberships at the same time. The discount is only valid when the memberships are purchased together on a single transaction (maximum limit of 12 memberships per transaction). Memberships are valid for one year from the date of purchase. Memberships are non-transferable and non-refundable.

Can I purchase a membership the day of my visit?
Yes, please visit any of our membership windows during our operating hours.

What are the benefits to a membership?
Happy Hollow memberships pay for themselves in less than 3 visits. Please visit our complete list of membership benefits here.

Does my membership allow admission to other zoos and aquariums?
As a Member of Happy Hollow Park and Zoo, you are eligible for FREE or reduced admission (or other discounts) to approximately 200 Zoos, Aquariums, and Science-Technology Centers nationwide. To receive your benefit, show your current Happy Hollow Membership Card and photo ID when visiting any of the facilities included on Happy Hollow's Reciprocation List

Please note, facilities with the notation (√ IDs) have implemented a residence restriction and will not honor reciprocal admission discounts for Members whose residence, as indicated on their photo ID, is located within 90 miles of their facility.

If I decide to join after my visit, can I apply the cost of admission tickets to my membership?
If you recently visited Happy Hollow, you may apply your admission ticket toward the purchase of your membership within 7 days of your visit. To receive the credit you must submit the ticket stub along with your membership application at the time of purchase. Ticket credits cannot be processed on-line. Ticket credits cannot be processed on-line. You may purchase your membership on-site or mail in your membership application (must be postmarked within 7 days of your visit). Limit of one ticket credit per qualifying member. Offer not valid for Group or Party tickets. To print a membership application form to mail with your ticket credit, please click here.

How can I gift a membership?
Click here to purchase a gift membership.

Do you have a generic caretaker or nanny membership?
No, if your nanny, caretaker, or another adult, visits Happy Hollow they must have their own membership card or will be required to pay for admission. Memberships are non-refundable and non-transferable between multiple nannies. We require the first and last name of the individual member on each membership card.

How long until I receive my membership cards?
Mail-in Application: Please allow 2-3 weeks for processing. Once processed the membership cards will arrive within 3-4 weeks.

On-site Purchase: The membership cards will arrive within 4-6 weeks from the date of purchase.

If you would like to visit Happy Hollow before then, please bring your yellow carbon copy application form or temporary online membership card along with a photo ID.

I never received my Membership Cards, what do I do?
Please allow 4-6 weeks for the membership cards to arrive in the mail. If after that time you have not received your membership cards, please call the Membership Department at 408-794-6444.

Can anyone use my membership card?
No, Membership cards are designated for the named adult or child on the card. Each member (including children) will be issued their own membership card and number. Adult members are asked to show a valid photo ID when entering Happy Hollow. Memberships are non-transferable and non-refundable.

Do I need to carry all of my family’s membership cards or can I just bring my card?
Each member (including children) will be issued their own membership card. Members must present a valid membership card for each member (including children) upon entrance for each visit to Happy Hollow.

How can I replace lost or stolen membership cards?
There is a $5 processing fee for lost cards. The lost card will be invalidated and cannot be used once a new card has been issued. Please visit any of our membership windows or call the Membership Department to request a new membership card.

How can I replace lost or stolen membership cards?
There is a $5 processing fee for lost cards. The lost card will be invalidated and cannot be used once a new card has been issued. Please visit any of our membership windows or call the Membership Department to request a new membership card.

Can I still get into Happy Hollow if I forgot or misplaced my membership card?
Yes, please visit any of our Membership windows and present a photo ID. Please note that admission into Happy Hollow is slowed down when you do not have your Membership cards or Photo ID with you.  

Membership Services may apply, see below:

 

Membership Cards & Photo I.D.

All Members (including children) must present their valid membership card and matching Photo I.D. (adults) upon every visit to Happy Hollow.  Those visiting without a membership card or Photo I.D. must have their membership status verified prior to entrance.  The following policy will be enforced for the duration of the membership term:

  • ?1st visit without a membership card or Photo I.D., each HHPZ Member will receive one courtesy verification look-up 
  • 2nd visit without a membership card or Photo I.D., each HHPZ Member will be charged a $5 verification fee
  • 3rd or subsequent visits without a membership card or Photo I.D., each HHPZ Member will be charged the daily admission fee

Replacement Membership Cards

Each Member (including children) will be issued their own membership card and membership number. Tampered membership cards are invalid.  Please contact the Membership Department to make changes to your card information.

For replacement membership cards, please request a reprint at the Membership window ($5 processing fee applies for each replacement card and the original membership card will be invalidated). 

Membership Terms & Conditions

Membership verification and card reprints ?are extended to the individuals listed on the Membership Services form and are non-transferable. All membership fees are non-refundable. Policies and prices are subject to change. Happy Hollow will post changes to policies and pricing on our website.

What happens if I go to a reciprocal Zoo, Aquarium or Science Center without my current membership cards?
You must present a valid Happy Hollow Zoo Membership card in order to receive the discounted admission. If you do not have your card with you, please call the Membership Department upon your arrival so we may verify your membership with the reciprocal facility.

Can I get a refund on my membership or transfer if I move or no longer want to use it?
No, Memberships are not transferable or refundable.  You may still be able to use your Happy Hollow membership to visit a Reciprocal Zoo, Aquarium, or Science-Center in the location that you are moving. Click Here to download Membership Application.   

Is there a fee for parking?
Yes, there is a $10 fee for daily parking. We also offer an $80 annual parking pass and a $30 Annual Discount Parking Pass valid at all 4 San Jose Regional Parks. Seniors, Military, and Disabled guests qualify for the Annual Discount Parking Pass. When our parking booths are not open, guests will be required to pay at the pay station and display the receipt on their dashboard. Parking fees will be enforced daily, during all Kelley Park open hours.

Does my membership include parking?
No, parking is not included with your membership.  The parking fee is $10 for daily parking, $80 for an Annual Parking Pass, or $30 for an Annual Discount Parking Pass.

Are you open when it rains?
Operation hours are subject to change due to inclimate weather. Please check our home page or call 408-974-SJZOO before you visit on stormy days.  We do not offer any refunds or rain checks due to the weather.

How can I change my address?
Please contact the Membership Department to update your address so you won't miss our quarterly magazine, invitations to events, renewal notices, and other important mailings.

Is a membership good for one year from the date of purchase or for one calendar year?
Memberships are valid for 1 year from date of purchase

Can I purchase or renew my membership online?
No, Happy Hollows online sales and renewals are currently unavailable. If you would like to purchase or renew a membership, you may do so by visiting the Happy Hollow during operational hours, mailing in a printable application from our website or contacting the membership department via phone at 408-794-6444.

Do I need my membership number to renew my membership online?
No, members do not need to know their current membership number to renew online.

Are you open major holidays including Christmas, Thanksgiving or New Years?
Happy Hollow Park & Zoo will be closed on specified dates during the winter months. Happy Hollow may close during inclement weather without advance notice. Please call the Information Hotline at (408) 794-7596 prior to your visit. For updated information on Happy Hollow’s operation schedule click here.

Do members receive discounts on general admission tickets?
No, members do not receive discounts on general admission tickets.

Are members entitled to guest privileges?
No, any guests that a member brings will need to pay admission.

Where can I find the Reciprocation list?
Please click here for a complete list of our reciprocal facilities.

If you have any additional questions please contact the Happy Hollow Membership Department at (408) 794-6444 or HHPZmembers@sanjoseca.gov

 Association of Zoos and Aquariums Happy Hollow FoundationSpecies Survival Plan