membership faqs

How much is a membership?

Quantity: 1 – 3 Memberships = $45 per person
Quantity: 4 – 5 Memberships = $40 per person

Extended Family Membership
6 Memberships……………$230.00
3 day passes
3 face paint coupons

Family MAX Membership
8 Memberships……………$275.00
6 day passes
3 face paint coupons

Danny the Dragon Jaguar Jump Pass (one use per day)

Individual memberships are priced at $45 per person (ages 2+). A discount of $5 off each membership will be extended when purchasing 4-5 memberships at the same time. The discount is only valid when the memberships are purchased together on a single transaction.

Our Extended Family Membership includes 6 memberships, 3 Day Passes and 3 glitter tattoos, a total value of $330 for only $230.00! A $100.00 savings!

Our Family MAX Membership includes 8 memberships, 6 Day Passes, and 3 glitter tattoos a total value of $460.00 for only $275.00! A savings of $185.00!!

Memberships are valid for one year from the date of purchase. Memberships are non-transferable and non-refundable. Membership dues are not tax-deductible.

Can I purchase a membership the day of my visit?
Yes, please visit any of our membership windows during our operating hours.

What are the benefits to a membership?
Happy Hollow memberships pay for themselves in approximately 3 visits. Please visit our complete list of membership benefits here.

Does my membership allow admission to other zoos and aquariums?
As a Member of Happy Hollow Park and Zoo, you are eligible for FREE or reduced admission (or other discounts) to approximately 200 Zoos, Aquariums, and Science-Technology Centers nationwide. To receive your benefit, show your current Happy Hollow Membership Card and photo ID when visiting any of the facilities included on Happy Hollow's Reciprocation List

Please note, facilities with the notation (√ IDs) have implemented a residence restriction and will not honor reciprocal admission discounts for Members whose residence, as indicated on their photo ID, is located within 90 miles of their facility.

If I decide to join after my visit, can I apply the cost of admission tickets to my membership?
If you recently visited Happy Hollow, you may apply your admission ticket toward the purchase of your membership within 7 days of your visit. To receive the credit you must submit the ticket stub along with your membership application at the time of purchase. Ticket credits cannot be processed on-line. Ticket credits cannot be processed on-line. You may purchase your membership on-site or mail in your membership application (must be postmarked within 7 days of your visit). Limit of one ticket credit per qualifying member. Offer not valid for Group or Party tickets. To print a membership application form to mail with your ticket credit, please click here.

How can I gift a membership?
Click here to purchase a gift membership.

Do you have a generic caretaker or nanny membership?
No, if your nanny, caretaker, or another adult, visits Happy Hollow they must have their own membership card or will be required to pay for admission. Memberships are non-refundable and non-transferable between multiple nannies. We require the first and last name of the individual member on each membership card.

How long until I receive my membership cards?
Mail-in Application: Please allow 2-3 weeks for processing. You can pick your Membership Cards at Happy Hollow Guest Services on your next visit!

On-site Purchase: You will receive your Membership Cards upon payment.

Can anyone use my membership card?
No, Membership cards are designated for the named adult or child on the card. Each member (including children) will be issued their own membership card and number. Adult members are asked to show a valid photo ID when entering Happy Hollow. Memberships are non-transferable and non-refundable.

Do I need to carry all of my family’s membership cards or can I just bring my card?
Each member (including children) will be issued their own membership card. Members must present a valid membership card for each member (including children) upon entrance for each visit to Happy Hollow.

How can I replace lost or stolen membership cards?
There is a $5 processing fee for lost cards. The lost card will be invalidated and cannot be used once a new card has been issued. Please visit any of our membership windows or call the Membership Department to request a new membership card.


Can I still get into Happy Hollow if I forgot or misplaced my membership card?
Yes, please visit any of our Membership windows and present a photo ID. Please note that admission into Happy Hollow is slowed down when you do not have your Membership cards or Photo ID with you.  

Membership Service fees may apply, see below:

Membership Cards & Photo I.D.

All Members (including children) must present their valid membership card and matching Photo I.D. (adults) upon every visit to Happy Hollow.  Those visiting without a membership card or Photo I.D. must have their membership status verified prior to entrance.  The following policy will be enforced for the duration of the membership term:

  • 1st visit without a membership card or Photo I.D., each HHPZ Member will receive one courtesy verification look-up 
  • 2nd visit without a membership card or Photo I.D., each HHPZ Member will be charged a $5 verification fee
  • 3rd or subsequent visits without a membership card or Photo I.D., each HHPZ Member will be charged the daily admission fee

Replacement Membership Cards

Each Member (including children) will be issued their own membership card and membership number. Tampered membership cards are invalid.  Please contact the Membership Department to make changes to your card information.

For replacement membership cards, please request a reprint at the Membership window ($5 processing fee applies for each replacement card and the original membership card will be invalidated). 

Terms & Conditions

MEMBERSHIP DUES

  • Quantity: 1- 3 Memberships = $45 each
  • Quantity: 4 or more Memberships = $40 each

Memberships are priced on an individual basis at $45 per person (same price for adults ages 18+ or for children 2-17).  A bulk discount of $5 off each membership will be extended when purchasing 4 or more memberships at the same time.  The discount is only valid when the memberships are purchased together in a single transaction (maximum limit of 5 memberships per transaction).  When purchasing more than 5 memberships please look at the Extended Family or Family MAX membership levels.

ADMISSION TICKET CREDIT

We will gladly subtract the price of your admission ticket from the cost of your annual membership within 7 days of ticket purchase.  Limit one ticket per qualifying member. Tickets must be redeemed at the time of membership purchase and cannot be credited after the purchase transaction has been completed.  Offer not valid for Group or Celebration tickets.

HAPPY HOLLOW OPERATIONS CALENDAR

Happy Hollow Park & Zoo will be closed on certain dates throughout the year.  Happy Hollow may also close during inclement weather without advance notice.  Please call the Information Hotline at (408) 794-6400 prior to your visit.  

REFUND POLICY

Memberships are valid for one year from the date of purchase.  Membership benefits are extended to the individual listed on the membership card and are non-transferable.  Membership fees are non-refundable.  Benefits and pricing are subject to change. No refunds on admission tickets or parking fees and no rain checks in the event of inclement weather.

 MEMBERSHIP CARDS & PHOTO I.D.

For online purchases, your confirmation email of your online purchase will serve as your temporary membership card until you receive your permanent membership card.  Please claim your membership card on your first visit.  All adult members must present their valid membership card and matching Photo I.D upon every visit to Happy Hollow.  Those visiting without a membership card or Photo I.D. must have their membership status verified prior to entrance.  The following policy will be enforced for the duration of the membership term:

  • 1st visit without membership card or Photo I.D., each HHPZ Member will receive one courtesy verification look-up
  • 2nd visit without membership card or Photo I.D., each HHPZ Member will be charged a $5 verification fee.
  • 3rd visit without membership card or Photo I.D., each HHPZ Member will be charged the daily admission fee.

REPLACEMENT MEMBERSHIP CARDS

Each Member (including children) will be issued their own membership card and membership number.  Tampered membership cards are invalid.  Please contact the Membership Department to make changes to your card information.  For replacement cards, please request a reprint at the Membership windows ($5 processing fee applies for each replacement card and original membership card will be invalidated).

QUARTERS FOR CONSERVATION

Thank you for participating in Quarters for Conservation at Happy Hollow Park & Zoo. Your contribution strengthens our commitment to conservation projects locally and around the globe. Membership dues are not tax-deductible.  The Quarters of Conservation portion ($1 per membership) of your purchase is tax deductible.

HAPPY HOLLOW PARK & ZOO POLICIES

Guest are required to obey all safety and signage, instructions, and rules at Happy Hollow Park & Zoo. Happy Hollow Park & Zoo is not responsible for lost/ stolen tickets/ membership cards or property. Entry constitutes consent for Happy Hollow Park & Zoo to use film, video, or likeness of bearer.  Any photographs taken on Happy Hollow Park & Zoo property may not be used for commercial purposes.  Ticket holder/ member agrees that all claims for injury or loss arising incident to the presence of the ticket holder/member on Happy Hollow Park & Zoo property shall be litigated in Santa Clara County, California.  This ticket/ membership may be revoked (and the holder ejected from Happy Hollow Park & Zoo) at the sole discretion of management without refund if misused, or if the ticket holder/ member violates any Happy Hollow Park & Zoo policies, rules, and regulations.

SUPPORT HAPPY HOLLOW FOUNDATION

Please support Happy Hollow Park & Zoo by contributing a tax-deductible gift to our non-profit partner, Happy Hollow Foundation. Your donation will help the Foundation replenish scholarship funding, upgrade animal habitats in the zoo, and provide for all key ingredients that make Happy Hollow Park & Zoo a unique affordable experience. Submit a matching gift form (available from your employer) along with your contribution to double the impact of your gift. 

Parking is NOT included in admission or membership purchases  

 Association of Zoos and Aquariums Happy Hollow FoundationSpecies Survival Plan